Monika.amanwalia@gmail.com

Administrative Assistant Customer Care Office Administration Telecommunications

289 952 2222 289 952 2*** show

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Three years’ experience in Customer Service.
Empathetic, outgoing person and Friendly when dealing with customers.
Exceptional communication skills both verbal& written and strong interpersonal skills.
A strong team player, enthusiastic, resourceful and result orientated.
Passionate about providing world class customer service.
A highly motivated professional who performs well under pressure
Very Patient when dealing with stressful and emotional people.
Proficiency in English, Hindi, and Punjabi
Handle transfers, returns and movements of inventory between locations.
Create and manages all the invoices.
Answering calls
Coordinate transportation mode and routing.
Manage all paperwork and other duties.
Allocate the trips to the Drivers and manage the software
Maintain database by entering new and updated customer and account information.
Entering the Loads data in the software and track appropriately.
Contributed to the overall success of the Company.
Stellar Customer Service
Assisted Customers with orders from start to finish
Edited all orders
Processed sample orders
Documented all customer interactions, order changes, issues, and resolutions
Problem resolutions
Contributed to the increase in overall sales and profitability
Participated in upgrading product and process knowledge
Supported team members to ensure the best experience possible for customers, co-workers, and suppliers

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