Monika.amanwalia@gmail.com
About Me
- Three years’ experience in Customer Service.
- Empathetic, outgoing person and Friendly when dealing with customers.
- Exceptional communication skills both verbal& written and strong interpersonal skills.
- A strong team player, enthusiastic, resourceful and result orientated.
- Passionate about providing world class customer service.
- A highly motivated professional who performs well under pressure
- Very Patient when dealing with stressful and emotional people.
- Proficiency in English, Hindi, and Punjabi
- Handle transfers, returns and movements of inventory between locations.
- Create and manages all the invoices.
- Answering calls
- Coordinate transportation mode and routing.
- Manage all paperwork and other duties.
- Allocate the trips to the Drivers and manage the software
- Maintain database by entering new and updated customer and account information.
- Entering the Loads data in the software and track appropriately.
- Contributed to the overall success of the Company.
- Stellar Customer Service
- Assisted Customers with orders from start to finish
- Edited all orders
- Processed sample orders
- Documented all customer interactions, order changes, issues, and resolutions
- Problem resolutions
- Contributed to the increase in overall sales and profitability
- Participated in upgrading product and process knowledge
- Supported team members to ensure the best experience possible for customers, co-workers, and suppliers