Customer Service Representative – Search Top Jobs – Healthcare – Full-Time- Part-Time – IT – Warehouse https://prudentjobs.com Turn Jobs Into Career Sat, 09 Aug 2025 12:41:41 +0000 en-US hourly 1 Bilingual Customer Service Representative (CSR) – (German or Dutch) https://prudentjobs.com/job/bilingual-customer-service-representative-csr-german-or-dutch/ Sat, 09 Aug 2025 12:41:40 +0000 https://prudentjobs.com/job/bilingual-customer-service-representative-csr-german-or-dutch/ Job title: Bilingual Customer Service Representative (CSR) – (German or Dutch)

Company: Fraserway RV

Job description: Description :“#INDHP”Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?Join Our Team as a Bilingual Customer Service Representative (CSR) – 2025 SeasonWe’re hiring Bilingual Customer Service Representatives! We offer both full-time and part-time seasonal positions, with competitive hourly pay ranging from $19 to $21, depending on your experience and qualifications.Job Responsibilities include but are not limited to:

  • Meeting & Greeting customers
  • Providing RV Rental information
  • Resolving any potential client issues with accuracy and efficiency
  • Walking customers through paperwork at pick up and drop off
  • Demonstrating features of the RV (Truck Camper & Motorhomes) at pick up
  • Checking in returning RVs, handling and solving customer complaints in a friendly manner
  • Helping out other departments as needed

To be successful in this role, you should possess the following Qualifications and Skills:

  • Be a person of integrity and always make a positive contribution to your work environment
  • Be reliable, punctual and hard-working
  • Energy and passion
  • Have excellent customer service and communication skills
  • Being fluent in either German or Dutch is preferred
  • Have a friendly outgoing personality and love working with an international clientele
  • Be available to work on weekends
  • Be confident working in a fast-paced environment and meeting tight deadlines
  • Care about people and have a desire to be part of a team who cares deeply about making customers’ vacation dreams come true

WHY JOIN OUR TEAMWe offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

  • Opportunities for career growth and development
  • Corporate discounts on computers, flights, hotels, etc.
  • Employee/Family Bursary Program
  • Friendly and supportive work environment and an ambitious team
  • Discounts on RV purchases, rentals and parts
  • Company events focused around social action and getting together as a team

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.We thank all candidates for applying; however, only those selected for an interview will be contacted.

Expected salary:

Location: Delta, BC

Job date: Wed, 23 Jul 2025 03:20:47 GMT

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Retail Customer Service Coordinator Full Time Homesense – Viewmount Centre https://prudentjobs.com/job/retail-customer-service-coordinator-full-time-homesense-viewmount-centre/ Sat, 09 Aug 2025 11:45:43 +0000 https://prudentjobs.com/job/retail-customer-service-coordinator-full-time-homesense-viewmount-centre/ Job title: Retail Customer Service Coordinator Full Time Homesense – Viewmount Centre

Company: TJX Companies

Job description: HomesenseAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.Job Description:We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you.​Why Work With Us? ​

  • We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
  • Enjoy exclusive discounts at our stores, available to you and eligible family members.
  • Comprehensive training and development resources designed to help you learn, grow, and succeed.
  • Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

What You’ll Do: ​

  • Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. ​
  • Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. ​
  • Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. ​
  • Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. ​
  • Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

About You: ​

  • Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. ​
  • Team Collaboration – A collaborative mindset that fosters effective teamwork and positive relationships. ​
  • Task Management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. ​
  • Communication and Time Management – Strong communication and time management skills for clear information sharing and effective prioritization. ​

If you’re ready to bring your energy and passion, we’d love to hear from you! Join us and be part of a place where every day is a chance to make a difference.Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.Address: 1703 Merivale Rd. Unit# 2Location: CAN Homesense Store 0004 Nepean ONHourly range: $19.20-$24.00 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Expected salary: $19.2 – 24 per hour

Location: Nepean, ON

Job date: Sat, 02 Aug 2025 07:48:00 GMT

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Store Customer Service Specialist https://prudentjobs.com/job/store-customer-service-specialist/ Fri, 08 Aug 2025 12:37:23 +0000 https://prudentjobs.com/job/store-customer-service-specialist/ Job title: Store Customer Service Specialist

Company: Sherwin-Williams

Job description: about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly… and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked…

Expected salary:

Location: Nanaimo, BC

Job date: Wed, 23 Jul 2025 06:27:43 GMT

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Customer Service Representative https://prudentjobs.com/job/customer-service-representative-26/ Fri, 08 Aug 2025 11:44:23 +0000 https://prudentjobs.com/job/customer-service-representative-26/ Job title: Customer Service Representative

Company: Inspire Direct Marketing

Job description: Customer Service Representative$20.00-$24.00/hour + Benefits.Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.Quit your day job, come help us save the world!Who We Are:If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.Job Description:Inspire fundraisers connect with, laugh with and uplift the lives of our client’s donors – even if just for a few moments. Their work goes beyond raising funds for some of the world’s most worthwhile causes; it’s about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team.This is a full-time, zero-commission, outbound, work-from-home position.Requirements:

  • A professional work from home office space
  • High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
  • A USB headset and webcam
  • A newer-version Windows PC or laptop computer (Apple or Mac are not supported)

You Provide:

  • Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
  • You are looking for full-time hours, 40 hours a wee
  • You are technically savvy and self-reliant
  • A minimum of 2 years’ customer service and call center experience
  • Availability to work occasional Saturday shifts (10:00am to 5:00pm)
  • You love talking to people and are a great communicator

We Provide:

  • $20.00 – $24.00 hourly w bonuses
  • Permanent, full-time employment with consistent hours and growth opportunities
  • Engagement with world-class charitable organizations
  • 100% paid training and health benefits (at 3 months)
  • Training opportunities, lunch-and-learns, workshops
  • Team culture and activities, ice breakers, community event

Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Expected salary: $20 – 24 per hour

Location: Ontario

Job date: Sat, 02 Aug 2025 22:00:35 GMT

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Customer Service Representative https://prudentjobs.com/job/customer-service-representative-25/ Thu, 07 Aug 2025 12:36:27 +0000 https://prudentjobs.com/job/customer-service-representative-25/ Job title: Customer Service Representative

Company: EMCO Corporation

Job description: Company DescriptionWith over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Why Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

Job DescriptionAs a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.Additional duties will include:

  • Answer telephone calls, emails and in person questions from customers and identify their needs
  • Research product for customers and provide recommendations on our assortment of product
  • Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Send and follow-up with request for quotes to vendors
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Support Counter Sales and Outside Sales activities as part of the team
  • Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
  • Perform other tasks as requested by the Profit Centre Manager

Qualifications

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience with customer service or counter sales
  • Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs, provide profitable solutions and close the sale
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fast-paced environment while handling multiple tasks
  • Intermediate math skills
  • Able to learn how to operate material handling equipment
  • Previous experience in the plumbing industry

Preferred Skills:

  • Previous experience with or knowledge of products sold at the Profit Centre
  • Experience using Infor M3, Word, Excel, and Outlook

Additional InformationSalary Range – $45,000 – $50,000/yr + Potential Profit SharingEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.

Expected salary: $45000 – 50000 per year

Location: Richmond, BC

Job date: Wed, 23 Jul 2025 22:42:38 GMT

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Ophthalmic Technician LASIK MD Mississauga, Ontario Customer Service https://prudentjobs.com/job/ophthalmic-technician-lasik-md-mississauga-ontario-customer-service/ Thu, 07 Aug 2025 11:43:00 +0000 https://prudentjobs.com/job/ophthalmic-technician-lasik-md-mississauga-ontario-customer-service/ Job title: Ophthalmic Technician LASIK MD Mississauga, Ontario Customer Service

Company: LASIK MD

Job description: See if you are our next:OPHTHALMIC TECHNICIAN (OPTICIAN OR SCIENCE GRADUATE)Working for LASIK MD (an affiliated entity of Vision Group) is to help improve people’s eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.A look at your benefits

  • You are eligible to receive a bonus.
  • You have a permanent full-time position (approx. 40hrs/week).
  • You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You complete preoperative and postoperative measurements, offering clear explanations to patients throughout the process.
  • You review imaging maps to validate their accuracy.
  • You are knowledgeable about procedures and technologies available in the clinic.
  • You provide outstanding customer service and patient care.

A clear view of your assets

  • You are a graduate of a Bachelor’s program in science (BSc), an Opticianry program (license not required), a Certified Ophthalmic Technician (COT), a Certified Ophthalmic Medical Technologist (COMT), or a foreign-trained ophthalmologist, optometrist, or medical doctor.
  • You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
  • You are motivated to learn how to use various diagnostic and testing tools.
  • You have excellent communication skills in English.
  • Your experience in an eye-care environment is an asset.
  • Required: You can travel for training and/or work to other clinics in the GTA region.
  • Schedule: You have flexible work availability on Monday to Saturday (7:30am-4:30pm).

From our point of viewIf you think you are the ideal candidate for this role and are ready to join a passionate and hard-working team, apply now.

Expected salary:

Location: Mississauga, ON

Job date: Sat, 02 Aug 2025 22:04:41 GMT

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Patient Consultant London Eye Centre New Westminster, British Columbia Customer Service https://prudentjobs.com/job/patient-consultant-london-eye-centre-new-westminster-british-columbia-customer-service/ Wed, 06 Aug 2025 12:35:16 +0000 https://prudentjobs.com/job/patient-consultant-london-eye-centre-new-westminster-british-columbia-customer-service/ Job title: Patient Consultant London Eye Centre New Westminster, British Columbia Customer Service

Company: LASIK MD

Job description: See if you are our next:PATIENT CONSULTANT / SURGICAL COUNSELOR (PART-TIME)Working for the London Eye Centre (a partner of Vision Group) is to help improve people’s eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.The wage range for this role is between $19.55-22.22$/hr.A look at your benefits

  • You receive a quarterly bonus.
  • You hold a permanent part-time position (approx. 24 hrs/week).
  • You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You explain the pre-operative consent forms and paperwork clearly and accurately while ensuring excellent customer service.
  • You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
  • You explain the post-operative care steps and schedule accurately to the patient.
  • You update the scheduling and patient file software after every appointment.
  • You file charts and complete administrative tasks such as day-end and month-end reports as needed.
  • You complete any other tasks requested by the Center Director or management team.

A clear view of your assets

  • You are comfortable with computers, technology, and Microsoft 365; knowledge of EMR systems is an asset.
  • You demonstrate a strong customer focus and good emotional intelligence.
  • You stand out for your organizational and collaborative skills as well as your ability to work with minimal supervision.
  • You especially thrive in a dynamic environment and when working as a team.
  • You have strong communication skills in English.
  • Schedule: You have flexible work availability Monday, Thursday & Friday 9:00 am-5:00 pm, and Saturday on a rotating basis.

Clinic Address: 918 12th St, New Westminster, BC V3M 6B1From our point of viewWhatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.

Expected salary:

Location: New Westminster, BC

Job date: Wed, 23 Jul 2025 22:53:29 GMT

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Transportation Customer Service Representative, Up to $70K/yr https://prudentjobs.com/job/transportation-customer-service-representative-up-to-70k-yr/ Wed, 06 Aug 2025 11:41:53 +0000 https://prudentjobs.com/job/transportation-customer-service-representative-up-to-70k-yr/ Job title: Transportation Customer Service Representative, Up to $70K/yr

Company: Breakaway Staffing Solutions

Job description: We are looking for an individual with strong Customer Service experience within the Transportation/Logistics industry to join our client’s team.Strong previous experience using TruckMate is required for this position.Salary: Up to $70,000/year based on experienceShift: Days Monday-FridayLocation: Brampton, ONResponsibilities: Customer service and other administrative duties as required within a Transportation facility.Qualifications:
– Strong previous Customer Service experience within the Transportation/Logistics industry (Minimum 3 years)
– Experience with TruckMate
– Strong communication skills (written and verbal)
– Excellent administrative and data entry skills
– Superior telephone manner
– Good computer skills
– Able to work independently
– High attention to detail
– Able to work in a fast-paced environment
– Able to work full-timeApply now!By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.#ADMAccommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Expected salary: $70000 per year

Location: Brampton, ON

Job date: Sat, 02 Aug 2025 22:32:33 GMT

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Customer Service Representative https://prudentjobs.com/job/customer-service-representative-24/ Tue, 05 Aug 2025 12:32:45 +0000 https://prudentjobs.com/job/customer-service-representative-24/ Job title: Customer Service Representative

Company: FortisBC

Job description: Affiliation: MoveUp Customer Service
Employment Status: Unscheduled Part-Time Regular
Salary: $22.28 Hourly
Workplace Flexibility: No
Posting End Date: Open until filledAs the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.We’re actively seeking new talent to join our mission of transforming B.C.’s energy landscape. As one of with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let’s shape a brighter future for B.C.Position OverviewYou live and breathe the values of delivering a world-class customer experience with an empathic demeanor, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company’s success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.As our Customer Service Representative, you’ll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you’ll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You’ll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it’s all about our customers and supporting them the right way the first time.In year 1, you will:

  • Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers.
  • Work to better understand our customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.

In year 2, you will:

  • Continue to build knowledge, skills and confidence in all customer service processes, including resolving more complex and escalated customer inquiries.
  • Partner with customer service leaders to support and mentor new colleagues.
  • Gain a broader understanding of projects, committees and initiatives through collaboration across the customer service teams and beyond.

What it takes:

  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.
  • Excellent verbal and written communications delivered in an understanding and respectful way.
  • A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
  • Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.

What does it mean to be an Unscheduled Part Time Regular Employee

  • An Unscheduled Part Time Regular employee, or UPTR for short, is hired to fill a part-time position of an ongoing nature while working variable hours.
  • You will work a minimum 4 consecutive hours to a maximum 7.5 consecutive hours in any day and will be scheduled anytime between Monday to Friday, 7am to 8pm based on operational requirements.
  • You are able to submit a standing request for preferred shifts (although shift assignment is based solely on operational requirements).
  • You will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly (ranging from 18.75 to 30 hours per week).
  • You will be eligible for benefits after their completion of 975 hours of accumulated service.

Additional Information

  • Successful applicants will be required to attend full-time classroom training starting on September 2, 2025, from Monday to Friday and scheduled from 8:00 AM – 4:00 PM.
  • Attendance is MANDATORY during this time.
  • This is an office based role that will be required to be on site during scheduled shifts (located at our Prince George office).
  • To view the full job description,

.Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.To learn more about the recruitment process with FortisBC, please visit the page for additional information.FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our .

Expected salary: $22.28 per hour

Location: Prince George, BC

Job date: Fri, 04 Jul 2025 22:09:38 GMT

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Customer Success Mgr, Canada Strategic Account Services https://prudentjobs.com/job/customer-success-mgr-canada-strategic-account-services/ Tue, 05 Aug 2025 11:40:37 +0000 https://prudentjobs.com/job/customer-success-mgr-canada-strategic-account-services/ Job title: Customer Success Mgr, Canada Strategic Account Services

Company: Amazon

Job description: DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in youKey job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Business Growth

  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
  • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
  • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
  • Lead business strategy development and design long term account plans.
  • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management

  • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
  • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
  • Drive optimal program and Customer Success Manager satisfaction.
  • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
  • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
  • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Process Excellence

  • Improve team efficiency and optimize previously defined processes.
  • Assist with the design of tools, standard operating procedures and processes of Seller Services.
  • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
  • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
  • Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.

About the teamBASIC QUALIFICATIONSBasic qualifications

  • Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
  • Education: Bachelor’s degree or equivalent.
  • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Communication: Excellent verbal and written communication.
  • Language: Full professional proficiency in both English and Mandarin required.
  • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
  • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

PREFERRED QUALIFICATIONS

  • Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
  • Superior communication and presentation skills
  • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
  • Understanding of retail math and formulas for the purpose of making business decisions.
  • Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Expected salary:

Location: Toronto, ON

Job date: Sat, 02 Aug 2025 22:43:09 GMT

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