Administrative Services Clerk

Job title: Administrative Services Clerk

Company: Trillium Health Partners

Job description: Job DescriptionPosition: Administrative Services ClerkDepartment: Health RecordsPosting ID: 2024-38980Status: Temporary Part Time (12 months)Role Level: AC02 ($22.28hr-$27.86hr)Shifts: 8am -4pmSite: Credit Valley HospitalPosted: September 16,2024Internal Deadline: September 23,2024Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.Our Mission: A New Kind of Health Care for a Healthier CommunityOur Values: Compassion, Excellence, CourageOur Goals: Quality, Access, SustainabilityOur Enablers: People, Education, Innovation, ResearchWhen we set out to build our vision and future, we connected with our community – patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan – quality, access and sustainability – anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients – inside and outside the hospital.At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!JOB PURPOSE AND SUMMARYReporting to the Manager, Health Records in the Clinical Systems and Informatics (CSI) team, the successful candidate is a highly motivated individual that will be responsible for processing patient records for scanning and providing support to patients to navigate their care including their access to the new patient portal, MyChart. The employee will utilize all available resources to provide excellent customer service and collaborate with members of the Health Records and CSI teams to create any new materials to improve the customer experience.THP successfully implemented Epic as the THP’s integrated Hospital Information System (HIS) in October 2020, since then, a patient portal (MyChart) has been launched that gives patients access to their health information. The CSI team is within the Quality, Risk, and Practice Division and aims to improve the experience for both the patient and the healthcare team.Position Summary:

• Processing patient records for scanning
• Responsible for the effective and efficient support of all internal and external customers requesting service through the MyChart Support general inbox
• Managing large volumes of inbound emails in a timely manner
• Following support centre “scripts” when handling different questions related to MyChart
• Providing appropriate advice and direction to patients and hospital staff on MyChart
• Maintaining Log Sheet of calls, including call resolution
• Assist with end of shift report preparation
• Ability to work at multiple sites
• Other duties as assigned by management
• Responsible for promoting confidentiality & privacy awareness
• Exercises judgement and resolves issues
• Builds relationships with our internal and external customers
• Accountable for productivity and accuracy
• Has an understanding of and demonstrates the strategic priorities and core commitments

Key Qualifications:

• Post- Secondary School Graduate from approved Health Information Management, healthcare or IT preferred.
• Previous experience in a high-volume call centre environment is an asset

Advanced understanding of health records, registration policies, procedures and practices * Previous experience in a hospital environment an asset

• Demonstrated effective customer service focus is required
• Must possess strong communication and interpersonal skills to respond to staff

Experience in accessing clinical applications and demonstrated working knowledge Microsoft applications (Word, Excel and Outlook) * Good interpersonal, decision making, organizational, problem solving and analytical skills

• Ability to work independently, under pressure, prioritize, concentrate for long periods of time
• Attention to detail and Ability to manage workload in a fast-paced multi-task environment
• A professional and friendly attitude that reflects a true customer service orientation, combined with a positive work performance and satisfactory attendance record
• Exceptional communication, teamwork and analytical skills

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.To pursue this career opportunity, please visit our website:Candidates are selected on the basis of their skill, ability, experience and qualifications.Where these factors are relatively equal seniority shall govern providing the successful applicant.Notes to applicants:Trillium Health Partners (THP) is committed to addressing racism and discrimination and reducinginequities in the health system. We value inclusion and diversity and recognize that ourorganizational culture needs to be equitable to contribute to better outcomes for thecommunity and to achieve ‘A new Kind of Health Care for a Healthier Community’.Recognizing this mission could not be realized without also assessing and investing in ourinternal practices, culture and processes. We are building an organization where everyone atTHP feels they belong, their voice matters, and contributes to our collective success. We committo making systemic fairness a reality for all and are working to ensure that the community weserve is reflected at all levels, and in all professions at THP.We encourage applicants from members of groups that have been marginalized on any groundsenumerated under the Ontario Human Rights Code based on race, gender identity orexpression, sex, sexual orientation, disability, political belief, religion, marital or family status,age, and/or status as a First Nations, Métis or Inuk/Inuit person.If you do not see yourself fully reflected in every job requirement listed on this posting, we stillencourage you to reach out and apply. Research has shown candidates from underrepresentedgroups often only apply when they feel 100% qualified.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.We thank all those who apply but only those selected for further consideration will be contacted.

Expected salary: $22.28 – 27.86 per hour

Location: Mississauga, ON

Job date: Wed, 18 Sep 2024 07:46:53 GMT

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