Administrative Support IV – Accounts Payable Contact Centre Agent

Job title: Administrative Support IV – Accounts Payable Contact Centre Agent

Company: Alberta Health Services

Job description: Your Opportunity:Are you looking for an opportunity to help people? Do you want to be a part of a team that supports the Alberta Health Services (AHS) Finance Vision of Satisfied Customers? The Accounts Payable (AP) Contact Centre may be the job for you! The Accounts Payable Contact Centre is the first point of contact for support and inquiries for all internal and external customers of accounts payable. Our Agents provides customer service by phone and by email (note: there is no face-to-face customer interaction). We are a fast-paced team with a high volume of inbound calls and email interactions. As a Contact Centre Agent, you will provide helpful, timely, professional responses and support to our customers. Strong verbal and written communication skills and computer and keyboarding skills are essential in this position. Our primary customers are vendors, employees, and physicians. The team handles inquiries regarding invoices, payment status and provides system navigation support to all levels of employees on the finance systems and processes that we use in our organization. This position is eligible for remote or on-site work arrangement, but if the remote option is chosen, the initial training period will be on-site in the Red Deer office, with the timing of the transition to remote at the discretion of the supervisor.Description:As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Recovery Alberta: N
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Accounts Payable, Finance Shared Services
• Primary Location: AHS Michener Bend
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 11-FEB-2025
• Employee Class: Regular Full Time
• Date Available: 10-MAR-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:Some post-secondary education. Additional Required Qualifications:Minimum 6 months’ experience in a contact centre position providing customer service by phone and email (or a similar environment such as call centre, customer support centre, customer service centre, technical support centre, help desk, or support Desk). Plus, minimum 2 years’ experience in a high volume, automated Accounts Payable position or minimum of a post-secondary diploma or 2 years towards a degree in an accounting or business administration in accounting program. Preferred Qualifications:Please specify the contact centre software system that you have worked with in your previous position(s). Experience with Oracle ERP or similar accounts payable/financial systems (i.e. SAP, JD Edwards, or Great Plains). Experience with Adobe Acrobat Editing software and intermediate level competency of Microsoft Excel.Please note:All postings close at 23:59 MT of the posting end date indicated.Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.Healthy Albertans. Healthy
Communities. Together.We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Expected salary:

Location: Red Deer, AB

Job date: Fri, 07 Feb 2025 01:56:16 GMT

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