Bilingual Program Coordinator (Contract)

Job title: Bilingual Program Coordinator (Contract)

Company: Bayshore HealthCare

Job description: About the RoleThe PSS Administrator that is referred to as Program Coordinator. To provide administrative program, and call center support to the Payor Solutions department within Bayshore Specialty Rx. To complete all client referrals, program communications, inputs data and maintains data integrity, and triages all inbound call center inquiries as required by the Bayshore Specialty Rx Payor Solutions department.This is a 13-month contract role with 37.5 hours weekly. The successful candidate will be required to work Monday to Friday 10am to 6pm EST.This role is operated on a remote basis and is open to candidates that reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.A Day in the Life

• Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions
• Efficiently manage scheduling inquiries and provide timely appointment reminders to ensure seamless operations.
• Participating in data integrity/file cleanup projects
• Generating welcome letters and kit requests for new patients, if applicable
• Cross functional collaboration with internal departments
• When analyzing post visit reports, confirming if there’s a next appointment booked
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
• Helping with meeting minutes and agendas
• Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team
• Maintaining confidentiality of pharmaceutical partner(s) and corporate information, and discussing same only with appropriate Bayshore personnel
• Completing other administrative tasks to support the team, as required
• Track specific data and information for pharmaceutical companies as required in CRM
• Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third party clinics or pharmacies, if applicable
• Track and coordinates schedule with third party clinics (or pharmacies), if applicable
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel
• Participate in ongoing internal and/or external continuing education activities
• Complete other tasks as requested

QualificationsWhat You Bring To The Team

• College diploma in administration, or equivalent experience
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
• Basic understanding of patient support programs and drug reimbursement is an asset
• Call centre or customer service experience is an asset
• Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings
• Proven ability to work independently or in a team environment
• Strong sense of organization and attention to detail
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
• Established high speed internet access from home office.

Expected salary:

Location: Alberta

Job date: Fri, 13 Sep 2024 04:05:13 GMT

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