Collections/AR Supervisor

Job title: Collections/AR Supervisor

Company: Robert Half

Job description: Job Description:We are seeking a detail-oriented professional to oversee and drive the effectiveness of our accounts receivable processes across North American operations. This role plays a key part in maintaining strong cash flow and ensuring timely payment from our customer base while balancing service excellence and collection discipline.Key Responsibilities:

• Monitor and analyze customer accounts to identify those requiring follow-up and to track compliance with payment terms.
• Partner with teams across Canada and the U.S. to manage outstanding receivables and enforce credit limits.
• Execute strategic collection efforts using best-in-class practices to minimize overdue balances.
• Communicate with leadership, including Controllers and department heads, regarding accounts of concern that may necessitate escalated actions such as legal involvement or write-offs.
• Deliver a customer-focused approach while applying effective collection strategies on all outbound communications.
• Facilitate weekly status meetings to provide updates to stakeholders on collection efforts, short payments, returned payments, account escalations, and issue resolutions.
• Supervise the cash application function, ensuring timely and accurate allocation of customer payments.
• Evaluate longstanding accounts and propose suitable action plans.
• Assist with asset recovery and third-party collections when necessary.
• Liaise with external agencies and legal representatives in cases involving liens, bankruptcies, or legal escalations.
• Maintain the bad debt portfolio, ensuring accurate documentation and regular reviews.
• Perform account reconciliations, adjustments, and resolve billing disputes or discrepancies.
• Compile regular AR performance reports and actively contribute to working capital management meetings.
• Achieve or exceed established metrics related to collections, bad debt, and delinquency reduction.

Requirements:

• Previous experience as a Collections/AR Supervisor or similar role
• Proficiency in ERP systems and accounting software and strong knowledge of Excel
• Exceptional communication and interpersonal skills for managing both internal team members and external client interactions
• Strong analytical abilities and attention to detail, with the capacity to solve problems effectively in a fast-paced environment
• Proven success in managing, motivating, and optimizing team performance

To apply for this Collections/AR Supervisor opportunity, please click the “APPLY” Link located above. For any questions regarding this position, please contact Robert Half Talent Solutions at 403.237.9363. Be sure to reference JO# 05000-0013257698 in all communication. Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

Expected salary:

Location: Calgary, AB

Job date: Thu, 10 Jul 2025 07:27:32 GMT

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