Customer Service Representative – Bilingual English & French f/m

Job title: Customer Service Representative – Bilingual English & French f/m

Company: DuPont

Job description: At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont.Job Summary:We are currently looking for a Customer Service Representative f/m bilingual in English and in French based in Mississauga.As a Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont.By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer.It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.Primary Duties & Responsibilities:Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service.Display Customer Advocacy Leadership: Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all DuPont functions. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR’s meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for DuPont. Intimate with customer plans, objectives and demands, through customer visits, account team activities and interactions.Exhibit System and Technology Requirements: Ability to manage complex work processes through various systems and technology including: ECC, Elemica and SalesForce as examples. This requires knowledge of Supply Chain, Credit, Planning, Pricing, Logistics and Invoicing. High degree of systems knowledge and understanding is required.Problem Solver: Makes recommendations to leverage DuPont resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections, leads conflict resolution and reaches win- win agreements. Uses knowledge of DuPont and Business strategies to make decisions and take action that improve performance in their area of responsibility. Individual is expected to communicate with others regarding customer issues and problem resolutionOrder Entry: Utilizing SAP for accurate and time placement of customer orders. The CSR typically works with a very complex combination of order scenarios, such as product availability, packaging types, pricing, customer credit status, multiple sourcing locations, various modes of transportation, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.Education & Experience:Required:Bachelor’s Degree preferred (Accounting, Business, Marketing or related discipline preferred).2+ years of customer service or related experience.Proficiency in ERP SAP systems.Proficiency with Microsoft Excel and Outlook.Strong communication and problem resolution skills.Aptitude for learning new technologies and systems.Preferred:

• Bachelor’s Degree preferred (Accounting, Business, Marketing or related discipline preferred).
• French Speaking and writing skills are preferred.

#LI-CD1Join our to stay connected with us!On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont’s Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s .DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our .DuPont offers a comprehensive pay and benefits package. To learn more visit the .

Expected salary:

Location: Mississauga, ON

Job date: Wed, 25 Jun 2025 04:07:35 GMT

Apply for the job now!