Customer Service Representative // Wasaga Resources Services Inc

Job title: Customer Service Representative // Wasaga Resources Services Inc

Company: The Mearie Group

Job description: Customer Service Representative – Collections // Wasaga Resources Services Inc.Wasaga Resources Services Inc., Wasaga Beach, OntarioWasaga Resource Services Inc. is proud to provide the people, expertise, and customer-focused services that support Wasaga Distribution Inc. in delivering safe, reliable, and affordable electricity to the community of Wasaga Beach. Together, we are committed to powering growth, supporting local development, and ensuring exceptional service for our customers.At Wasaga Resource Services Inc., we take pride in fostering a workplace culture built on teamwork, accountability, and respect. Our employees are at the heart of what we do, helping us meet the needs of a rapidly growing community while maintaining a strong commitment to regulatory compliance, innovation, and customer care.ABOUT THE ROLEWe are looking for a dynamic individual with exceptional customer service skills. Working in a fast-paced, and customer-centric environment, the Collections Clerk is accountable for consolidating, summarizing, and interpreting records and information for the purpose of collecting outstanding accounts.KEY RESPONSIBILITIESReporting to the Supervisor of Customer Service, the Customer Service Representative – Collections’ responsibilities include, but are not limited to:

• Perform activities related to customer collections including those related to reminder notices, final notices, collections/payment telephone calls and creating and monitoring field disconnections and reconnections.
• Contact customers to collect on outstanding accounts and set up payment arrangements while being compliant with regulatory rules and guidelines.
• Respond to customer inquiries regarding their accounts and negotiate acceptable payment arrangements within pre-defined guidelines.
• Administer and support customer assistance initiatives including low-income support programs.
• Manage unpaid accounts, final bills collections, write-offs, bankruptcies and collection agencies processes.
• Stay well informed on related industry issues, especially government and regulatory policies and codes.
• Provide front-line service to the public, in-person and over the phone, regarding billing inquiries, payment arrangements and other customer service-related questions.
• Effectively deal with people professionally, while complying with company policies and procedures.
• Perform other duties as required.

EDUCATION/PROFESSIONAL QUALIFICATIONS

• High school diploma or equivalent. Post-secondary education would be considered an asset.
• Minimum 3 years of experience performing relevant work in customer service at a utility would be considered an asset.
• Strong interpersonal and customer service skills with the ability to exercise patience, tact, diplomacy and discretion when interacting with internal and external customers.
• Ability to work both independently and as part of a team.
• Attention to detail and competent in math and numeracy skills.
• Strong organizational, time-management, and problem-solving skills.
• Intermediate working knowledge of personal computers including, Windows Windows-based software such as Outlook, Microsoft Teams, Excel, Access, etc.
• Thorough knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA).

Qualified applicants may email their cover letter and resume quoting “Customer Service Representative – Collections” in the subject line to by August 31, 2025.Wasaga Resource Services Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Utility will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.We thank all those that apply, however, only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Expected salary:

Location: Wasaga Beach, ON

Job date: Fri, 22 Aug 2025 03:15:04 GMT

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