Job title: Customer Success Coordinator (3 Months Contract, Full Time)
Company: Black Diamond Group
Job description: Customer Success Coordinator
Calgary, AlbertaAbout the RoleWe are hiring for a Customer Success Coordinator role in Calgary, AB. This is a fixed-term contract role for 3 months, but could become longer-term, depending on business needs. This role is hybrid – in-office with 20% flexibility to work from home.Customer Success Coordinator reports to the GM, Customer Success and plays a key role in our customers’ experience. The role is responsible for analyzing customer booking data and identifying opportunities to educating customers on the benefits of LodgeLink, teaching customers how to best configure their LodgeLink account to maximize the efficiencies gained from using LodgeLink and provides valuable feedback to our product development team on required modifications or new features. This position requires a passion for excellent customer service, solid data analytics, a curious nature, attention to detail and a can-do attitude. Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love working here.The ideal candidate for this role is highly organized, detail-oriented, and skilled at managing administrative tasks while delivering excellent customer service. They can efficiently handle customer inquiries, prioritize tasks, and collaborate with internal teams to ensure smooth service delivery.With strong problem-solving abilities and a customer-first mindset, they proactively address customer needs, maintain accurate records, and improve processes. This candidate thrives in fast-paced environments, balancing multiple projects with precision and a commitment to exceptional service for both internal and external stakeholders.Duties and Responsibilities
Qualifications
Assets:
About LodgeLinkLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better.United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.At LodgeLink, we’re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:
LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.comBlack Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:We are an Equal Opportunity EmployerBlack Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.Company: LodgeLink#INHP
Expected salary:
Location: Calgary, AB
Job date: Wed, 23 Oct 2024 05:13:31 GMT
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