Job Description
Job requirements – Support Technician
Languages
English
Education
College/CEGEP
or equivalent experience
Experience
5 years or more
- Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
- Work Setting
- Telecommunications industry; Help desk
- Security and Safety
- Criminal record check; Confidential security clearance; Basic security clearance
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Tight deadlines
- Computer and Technology Knowledge
- MS Windows; Linux; Database software; MAC; Programming software; Programming languages; MS Office; Desktop applications
- Personal Suitability
- Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Intended job posting audience
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
