End-User Support Engineer

Job title: End-User Support Engineer

Company: Axelon Services

Job description: Job Title : End-User Support Engineer
Location : Montreal, QC
Contract : 12months with possible extensionJob Description :

• The main objective is to provide level 3 management for end users and workstations, assisting other IT teams including Service Desk when they cannot resolve the issues happening on workstations.
• Additionally manage installation of software on workstations deploying standard packages,
• Perform remediations of vulnerabilities and handle tickets that are escalated to the team.
• This position requires upholding Bank standards, and maintaining the progress on delivery of assigned projects.
• This position requires day-to-day support activities, administration and projects associated the entire end user workstation platform based on Microsoft Windows 10.

Position Responsibilities:

• Take part of the Release Control Management team for Americas helping, testing and release in production approximately 100 apps per month.
• Manage the deployment of software via Microsoft Configuration Management (SCCM) with expertise to split the installation into multiple waves, execute step-and-action procedures and use features to cleanup the previous version of software.
• Be part of the support team inside of End User Computing for Americas to handle all the tickets assigned to us.
• Create and execute scripts based on Shell and Powershell.
• Strictly abide and follow the company policy and procedures pertaining to change and incident management.
• Contribute to ensuring that all systems are deployed consistent with group standards and best practices.

Position Requirements:

• 5 to 7 years as Technical Expert support and managing Microsoft Windows clients (focus on Windows 10)
• Expert knowledge of Microsoft Configuration Management (SCCM) for packaging distribution and removals
• Expert knowledge of PowerShell and shell scripting
• Expert knowledge of ITIL methodology
• Expert knowledge of Active Directory related to user, group and computer management
• Good knowledge of working based on chronograms and milestones deliveries
• Excellent written and verbal communication skills.
• Fluent English is mandatory since the role supports multiple countries in the Americas region.
• Service oriented, positive, committed and enthusiastic team player.
• Availability to work and perform tasks out of business hours (8am to 6pm)
• Bachelor degree or equivalent

Expected salary:

Location: Montreal, QC

Job date: Wed, 31 Jul 2024 02:17:24 GMT

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