General Manager

Job title: General Manager

Company: Recruitment Partners

Job description: General ManagerOur client is searching for a General Manager to join their team. This role will blend business acumen and Fitness Centre operational knowledge to drive business results while building a high-performing team. A successful candidate will be committed to a deep understanding of the value of operational excellence and outstanding customer service.Your success will be defined by your ability to:

• Oversee the day-to-day operations, establish production priorities, monitor KPIs, review organizational statistics and taking appropriate actions to achieve goals and targets
• Achieve sales quotas
• Analyze sales reports to identify and address trends and issues in performance
• Oversee sales objectives to support promotions and programs that maximize revenue
• Continuously onboard, train, and develop employees on sales processes and competencies by adhering to organizational policies and standards
• Achieve positive net growth by driving topline sales and executing on all established organizational retention strategies
• Oversee the management of all operations within the specific Fitness Center
• Proactively handle all concerns and feedback via NPS, and direct inquiries
• Instill a positive culture within the Fitness Center that values customer service excellence and internal collaboration to achieve goals and maintain exceptional employee standards
• Develop and maintain strategic and operational plans for optimized productivity in the Fitness Center and maximize level of service
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creative innovative approaches for improvement
• Seek out networking opportunities for expansion and growth by developing new relationships
• Oversee the administration of all membership documentation and membership process requirements
• Review all issues for resolution ensuring alignment with all best practices and policies and procedures focusing on positive client experience
• Foster and encourage a culture that strives to be energetic and fun, while striving for continuous improvement and success
• Direct employees to ensure adherence to all policies and procedures
• Provide performance, leadership, coaching and mentoring to employees related to best practice, professional conduct, contribution to the company vision, relationship management and stakeholder engagement
• Oversee and facilitate performance management and ensure all team members understand their key accountabilities and perform to the expected level
• Resolve internal employee conflicts efficiently and to the mutual benefit of those involved
• Provide leadership in development of team communication and cohesiveness

Your strengths include:

• Bachelor’s Degree in a related field, plus related work experience or the equivalent work experience
• A background in athletics, sports, sports management and/or business management with fitness center experience is an asset
• Proven experience in a managerial role
• Strong decision-making capabilities
• Above average communication and delegation skills
• Able to develop and maintain collaborative relationships
• Demonstrate leadership and people management skills
• Highly motivated team-player
• Able to deliver a high level of interactive customer service
• Able to proactively solve problems
• Proven success in achieving monthly KPI’s and quotas
• Demonstrate a high degree of professionalism, confidentiality, and integrity

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Andre Donado.Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.Accounting & Finance – Engineering – Sales & Operations – Supply Chain – Human Resources – Office Support – TechnologyContact us today – Your Search Partner – www.recruitmentpartners.ca

Expected salary:

Location: Edmonton, AB

Job date: Fri, 31 Jan 2025 08:57:27 GMT

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