Healthcare Scheduler

Job title: Healthcare Scheduler

Company: Qualicare

Job description: Benefits:

• Work from Home
• Dental insurance
• Health insurance
• Paid time off

SUMMARYThe scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Administrator and/or Care Coordinator.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Responsibilities of the Scheduling Coordinator include, but are not limited to the following:Scheduling

• Responds to client’s referrals within specific time frames as per the organization’s policy;
• Effectively meets the needs of each client by scheduling the client with the caregiving services;
• Identifies team availability and ensures equitable distribution of client assignment while ensuring adequate coverage at all times.
• Assigns clients to the site within their geographical area to provide cost effective, time efficient service.
• Monitors referral trends and anticipates increases/decreases;

Documentation/Communication

• Responds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;
• Ensures all relevant information is received either in verbal/written/electronic format.
• Inputs accurate data into the Qualicare’s software package;
• Assists with tracking and validating client related documentation;
• Uses technology to facilitate accurate and timely communication i.e. voice mail, email

Quality Management:

• Responds promptly to incident/complaint/compliment, documenting completely and relays information to Care Manager/Supervisor immediately;
• Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;
• Assesses client satisfaction using Qualicare’s established process

Community Relations:

• Is aware of community resources and ensures implementation of appropriate information.
• Attends workshops and seminars to further own knowledge as well as establish business contacts.
• Promotes the services in the community

PROFESSIONAL DEVELOPMENT REQUIREMENTSMinimum Grade 12 education
Minimum of two (2) year’s office experience preferably in the health care field.
Keyboarding accuracy and knowledgeable in Windows environment.This is a remote position.

Expected salary: $22 per hour

Location: Edmonton, AB

Job date: Sun, 01 Sep 2024 03:50:45 GMT

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