Home Support Supervisor NEW

Job title: Home Support Supervisor

Company: Bayshore HealthCare

Job description: Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.Position Summary:Bayshore is seeking a Registered Practical Nurse to join our amazing team in the role of Home Support Supervisor. Home Support Supervisor’s are accountable to implement effective management practices to promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. They ensure compliance with internal and external standards of practice and Provincial regulatory requirements. The Home Support Supervisor’s identify and coordinate clinical competencies and in-service activities to deliver high quality client/patient and family centered care.Location: Greater Hamilton and Burlington Area
Nurse Level: Registered Practical Nurse (RPN)
Competitive Salary based on qualifications and experience
Health & Dental Benefits, paid vacation, paid sick time, RRSP with company match
Work Environment: Community role: Daily visits to client homes to interact with clients, family members and Bayshore team members. Minimal office hours. Daily travel requirement
Monday – Friday 9am – 5pm
On Call Rotation as required by the organizationQuality and Continuous Improvement:

• Lead or participate in quality and continuous improvement activities in line with the company’s Quality Management System.
• Implement and monitor quality management processes to ensure compliance with industry standards and regulatory requirements.
• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.

Client Care:

• Ensure holistic assessments and ongoing reassessments for positive outcomes.
• Develop client-centered care plans
• Visit clients as needed to manage care, services, and monitor client/health care provider (HCP) matching.
• Investigate, document and follow up promptly on complaints from clients, client families, and/or funders
• Participate in business development and community engagement activities.

Human Resources Coordination: Supervision and Support of Field Employees (Professional and/or Paraprofessional):

• Participate in recruitment and selection of field employees
• Promote and improve team engagement. Conduct support visits and performance reviews of field employees.
• Ensure compliance with federal and provincial standards and company policies.
• Investigate and document employee complaints/concerns while maintaining unbiased and confidential practices
• Provide ongoing feedback and performance management including: coaching, disciplinary actions and documentation.
• Facilitate a learning environment to optimize patient outcomes; lead/provide training, support, and education Interpret and implement relevant policies and procedures.
• Mentor clinical team members and foster the mentorship framework.

Interdisciplinary Liaison:

• Coordinate with funders, government programs, and care team members.
• Implement, monitor, and evaluate delegated tasks to unregulated care providers.
• Attend and participate in client case conferences

Education and Professional Development:

• Attend and share knowledge from internal and external education offerings.
• Engage in ongoing professional development and continuing education activities.
• Provide mentorship to other managers and administrative team members.
• Develop and present training plans for employees and deliver company developed in-services education

Health and Safety:

• Maintain privacy and confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
• Ensure compliance with health and safety regulations and company policies.
• Promote a safe working environment for all employees and clients.
• Lead or assist with the implementation of Modified Work Programs for field employees.
• Implement and monitor health and safety protocols to prevent workplace injuries and illnesses.

Support Branch Operations:

• Manage branch operations in the absence of senior management when needed.
• Ensure 24/7 clinician access and serve as on-call nurse/clinician as needed.
• Use electronic health records to improve clinical outcomes and practice standards.
• Additional Tasks: Complete other tasks as requested.

QualificationsEducation & Training:

• Graduation from an accredited School of Nursing, RPN; (evidence required)
• Current registration, in good standing, with the provincial regulating body.
• Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), deSouza and other specialty training would be an asset to this role;
• Competencies will be dependent on funder and branch requirements.

Experience:

• At least five years of recent experience with progressive responsibilities in a supervisory or leadership role, preferably in a community setting;
• Strong track record in leading the development and evaluation of training programs;
• Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures;
• Experience in business development is considered an asset.

Needed Skills, Abilities and Requirements:

• Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently;
• Ability to work independently and effectively lead a high performing team;
• Demonstrated team-building skills;
• Excellent writing, reporting and communication skills;
• Valid driver’s license, reliable vehicle and Auto insurance
• Evidence of current CPR certification; evidence of negative TB status
• Clear criminal background screening, including vulnerable sector search
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation.
• Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Expected salary:

Location: Hamilton, ON

Job date: Tue, 27 May 2025 23:52:31 GMT

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