L2 Engineer, Custom Fulfillment Services (CFS) Brantford, ON Canada

Job title: L2 Engineer, Custom Fulfillment Services (CFS) Brantford, ON Canada

Company: Computer Task Group

Job description: Description:CTG is seeking to fill a L2 Engineer, Custom Fulfillment Services (CFS) for our client in Brantford, Ontario, Canada.Location: Brantford, Ontario, CA
Duration: 12+ months, with possibility for extensionDuties:Support a team of fulfillment operators by providing guidance, training, and performance feedback.Motivate and inspire the team to meet productivity and quality objectives.Manage workflow to ensure tasks are completed accurately and on time.Oversee the full fulfillment process from order receipt and inbound to shipping.Ensure order processing, inventory management, and shipping procedures are accurate.Monitor inventory levels, identify shortages or surpluses, and maintain inventory records.Troubleshoot and resolve issues that occur during fulfillment.Maintain a clean, organized, and safe work environment.Address customer inquiries and concerns related to orders and shipping.Train new operators on customer requirements and work instructions.Provide ongoing training and review of fulfillment processes.Implement and maintain quality control measures to minimize errors.Ensure compliance with all safety procedures and regulations.Utilize computer systems, inventory management tools, and warehouse management systems.Work with IT technology such as ServiceNow, InTune, AutoPilot, Microsoft 365, Windows 10/11, and mobile/tablet devices.Communicate effectively with CFS Engineers, operators, managers, and Intake PMs.Skills:Strong leadership and team management skills.Excellent organizational and workflow management abilities.Proficiency in fulfillment operations, inventory management, and quality control.Knowledge of IT tools and software related to device provisioning and management.Strong problem-solving and troubleshooting skills.Effective verbal and written communication skills.Experience:3+ years in fulfillment operations, warehouse management, or related field.Experience leading a team in a fast-paced fulfillment or technical environment.Hands-on experience with inventory management systems and order processing tools.Familiarity with Microsoft 365, Windows OS, and mobile/tablet devices.Education:Associate or Bachelor’s degree in a related field preferred; equivalent work experience considered.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Jamie Robinson at . Kindly forward this to any other interested parties. Thank you! About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Expected salary:

Location: Brantford, ON

Job date: Wed, 06 Aug 2025 22:59:14 GMT

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