Regional Director, Operations – Western Canada

Job title: Regional Director, Operations – Western Canada

Company: Bayshore HealthCare

Job description: Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.The Regional Director of Operations, under the direction of the Managing Director, oversees Area Directors and the overall operations of Branches and Clinics in their Region, to ensure ongoing client care quality, growth, effectiveness, and efficiency as Independent Business Units. In addition, the Regional Director will work with Area Directors to ensure that Bayshore HCS Branches and Clinics remain choice employers for all employees. She/he provides guidance to Area Directors with respect to sales and profit goals, succession planning and colleague development, operational and strategic planning, problem resolution and company promotion. The Regional Director of Operations, in partnership with Area Directors, will identify opportunities for continuous improvement and innovation and will actively promote, lead and champion projects and operational initiatives with an aim to driving branch growth, operational excellence, colleague engagement, and client satisfaction. In the case of Enterprise and Divisional initiatives, the Regional Director of Operations will be actively engaged in the identification of branch impact, divisional roll-out & communication strategies and will champion the execution at Branch / Clinic level in partnership with the Operations Team. Enterprise projects may be initiated by a variety of National Support Centre teams, including, Human Resources, Information Technology, Digital Transformation, Health and Safety, Finance, and other Shared Services, etc. This position serves as a member of Bayshore Home Care Solutions Senior Management Team and provides input and strategic support with respect to the development of new operating locations and closure of current locations.The Regional Director of Operations reports directly to the Managing Director.Key Duties and Responsibilities

• Lead by example, fostering a culture of inclusion and support that reflects the mission, vision, and values of Bayshore. Inspire and motivate team members to achieve organizational success through proactive leadership and the embodiment of our core principles.
• Oversee the development of branch operating strategies, in partnership with Area Directors, to achieve short- and long-term goals for growth, operational excellence, client and funder satisfaction, as well as employee engagement and retention.
• Collaborate with Area Directors to develop, implement, evaluate, and refine plans to achieve desired goals and objectives; monitor progress and provide leadership in modifying business strategies such that objectives can be realized to the greatest extent possible.
• Identify and champion opportunities for business growth in new areas, including recommending locations for new Branch Offices and Clinics, programs, or new lines of business within BHCS or within the broader Bayshore organization.
• Identify, prioritize, champion, and lead branch level continuous improvement and innovation initiatives. Support Areas Directors and Branch teams to pilot opportunities and help Area Directors identify and monitor success criteria. Regional Directors are then responsible for celebrating successes as well as failures, recognizing the opportunities to scale initiatives as well as the opportunities to learn. Regional Directors will engage with the Operations Team, as appropriate, to support the implementation, and / or scaling, of the initiatives.
• Identify Branches / Clinics at risk and support Area Directors to define and execute on the path to recovery. If recovery is not possible, work with the Senior Management Team to determine next steps.
• Actively coach and mentor Area Directors to continually improve their business management and leadership skills.
• Provide leadership to the Branch Offices in conjunction with the NSC teams including Human Resources, Clinical, Quality, Finance and Legal teams to ensure Branch / Clinic compliance to all applicable laws, regulations and BHCS policies and procedures.
• Promote active employee engagement at the branch level to ensure that the voice of our colleagues is heard and responded to in a timely manner.
• Ensure that administrative responsibilities of the Branch Offices are completed in a thorough and timely manner; assist Area Directors to resolve administrative problems and develop interventions to eliminate recurrence.
• Take an active role in the development of the division’s strategy and support local, regional, and national discussions as required.
• Ensure directives arising from meetings are acted upon in a timely manner.
• Participate in relevant government working tables / committees, industry associations / committees, and Boards as required, demonstrating Bayshore’s strong community commitment and commitment to our patients and their families.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Proactively participates in Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel or if required by law.
• Perform other duties as requested.

QualificationsEducation
BSc or BA in a health-related discipline, or with equivalent experience, MBA preferred.Experience

• A minimum of 10 years health care related management or transferable management experience in a complex multi-site, distributed network, health related environment.
• Successful track record in business planning and implementation, strategic planning, financial analysis, human resource management, Quality Assurance, continuous improvement, and business innovation.
• Proven ability leading high performance teams and inspiring individuals to achieve their best.

Other Skills and Abilities
Exceptional interpersonal skills and ability to work independently and as part of a team; ability to meet deadlines; demonstrated track record of high productivity, confidence, and sound judgment in dealing with clients, government partners and staff; requires frequent travel; strong commitment to continual learning.

Expected salary:

Location: Alberta

Job date: Thu, 26 Sep 2024 05:53:01 GMT

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