Service Coordinator

Job title: Service Coordinator

Company: David Aplin Group

Job description: Join a top employer and advance your career. Aplin has partnered with a company in NorthWest Edmonton to hire a Service Coordinator!This role requires a high level of patience, a knack for coordination, and a smart, inquisitive approach to problem-solving. Your skill in uncovering key details on service calls helps avoid unnecessary follow-ups, keeping clients happy and technicians on their toes. If you’re proactive, unafraid to ask the right questions, and enjoy working in a dynamic, detail-driven environment, this opportunity could be the perfect fit.Responsibilities:

• Handle incoming service calls, demonstrating a genuine curiosity to understand the root of each issue
• Schedule service, warranty calls, and installations as needed, aligning technician certifications with site requirements
• Carefully review and approve technician timesheets for accuracy before processing
• Coordinate certifications and book training sessions for technicians as necessary
• Arrange travel accommodations and complete reimbursements for out-of-town assignments
• Participate actively in weekly WIP and forecasting updates for the division
• Attend and contribute to all safety meetings and be available for after-hours access and calls as needed
• Open and complete work orders, sourcing necessary materials and equipment
• Obtain PO or credit card information from customers prior to dispatching technicians
• Ensure all necessary paperwork is distributed to technicians, parts departments, and warehouse staff
• Maintain communication with customers and technicians, providing timely updates on service status
• Review field paperwork and complete entry of parts and job notes into open work orders
• Other operational responsibilities as assigned by the Field Operations Manager

Qualifications:

• Outstanding customer service skills with a high degree of curiosity and problem-solving ability
• Exceptional communication and listening skills; always ready to clarify details until fully understood
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks, handle stress effectively, and resolve conflicts diplomatically
• Tech-savvy, with the ability to navigate relevant software and systems efficiently
• Capable of working well within a team and independently
• Previous experience in logistics, construction, or overhead doors is an asset

Aplin is an award-winning employment agency dedicated to connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and there are no fees to apply for our jobs or to engage with our recruiters in finding a new career. Companies hire us to help them expand and diversify their teams. All applicants must be legally entitled to work in Canada, which includes having the appropriate documentation, such as a work permit.

Expected salary:

Location: Edmonton, AB

Job date: Fri, 01 Nov 2024 03:08:21 GMT

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