Team Lead, Member Rewards Volunteer NEW

Job title: Team Lead, Member Rewards

Company: Alberta Motor Association

Job description: You’re the kind of person who knows how to turn partnerships into powerful value.You’re not just good at building relationships—you’re exceptional at coaching others to do the same. You see customer loyalty as something earned, not given. You get excited by strategy, know your way around performance metrics, and believe that saving members money is more than a perk—it’s a promise.As our Team Lead, Member Rewards, you’ll take charge of growing and supporting AMA’s exclusive AMARewards loyalty and Member Savings program. Leading a talented team of Account Managers and Product Managers, you’ll help develop a network of more than 200 partners to deliver exclusive offers and outstanding value to AMA members across Alberta. If you’ve got a knack for people leadership, partner negotiation, and performance-driven thinking, this role is built for you.WHAT MOVES YOU

• You’re a strong people leader who knows how to coach, motivate, and develop others.
• You love transforming business goals into actionable plans—and delivering results.
• You have a deep appreciation for the power of partnerships and member value.
• You’re driven by KPIs and get excited about finding innovative ways to meet them.
• You’re comfortable in a fast-paced environment with lots of moving parts—and you make the moving parts move better.
• You lead by example and live the values of TYLF (Treat You Like Family).

WHAT YOU’LL DO

• Lead a high-performing team to develop, acquire, and manage partnerships that deliver exclusive member rewards and savings across Alberta.
• Collaborate with AMA’s leadership and marketing teams to grow the program and enhance member engagement.
• Analyze partner performance, including AMA investment and ROI, and provide insights to guide strategic decision-making.
• Negotiate with new and existing partners to secure exclusive offers for members.
• Create and implement strategic partner acquisition plans in line with AMARewards goals.
• Drive operational excellence through streamlined tools, data tracking, reporting, and smart use of technology.
• Set performance expectations for team members, offer coaching and career development opportunities, and manage performance and compensation communications.
• Represent AMA and AMARewards at partner and community events.
• Drive gift card results at AMA and support the National Gift Card program.
• Drive business results through collaboration with CAA and enhance AMA performance by partnering strategically with national partners.

WHAT YOU’VE DONE

• You have a post-secondary degree in Marketing, Business Administration, or a related field—or a combination of education and experience that gets the job done.
• You bring 2–3 years of leadership experience in customer service, membership, or operations.
• You’ve got 3–5 years of successful experience in a structured outside/field sales role, with a proven ability to meet or exceed targets.
• You’re skilled in performance management, strategic planning, negotiation, and closing.
• You have excellent interpersonal and communication skills (written, oral, and listening).
• You’re familiar with AMARewards or loyalty program offerings, and you bring experience with partner relations and customer service.
• You know your way around Microsoft Excel, Word, PowerPoint, and Dynamics CRM.

WHAT YOU’LL GET

• Competitive salary.
• Flexible benefits with 5 different packages to choose from—health and wellness spending accounts ranging from $1,000–$3,000.
• An outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching).
• Exclusive AMA discounts including 50% off memberships, driver education, and registry services.
• Access to unlimited learning opportunities—including Udemy and dedicated learning time for your own development.
• Paid time off, including 3 weeks vacation, Me-Day, and Volunteer Day, with the option to purchase more vacation time.

–WORK MODEL: Hybrid–We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Expected salary:

Location: Edmonton, AB

Job date: Wed, 28 May 2025 05:49:04 GMT

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