
Job title: Tier 2 VoIP Support Technician
Company: net2phone
Job description: What we do.We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect – our solutions are available through your browser, mobile device, and desk phone.Who we are.net2phone Canada is breaking down pre-conceived barriers in Canadian Telecom. We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients’ specific needs; and supported with speed, knowledge, precision and friendliness.Providing the absolute best customer experience is always our top priority. Forget the 45-minute hold times – we average 1-minute wait times to reach a live, Canadian-based support specialist.About the role.net2phone Canada is seeking a tech-savvy and customer-focused Tier 2 VoIP Support Technician to join our award-winning team. We’re obsessed with providing a world-class customer experience through short wait times, first call resolution, and friendly service. You’ll work with customers and Tier 1 agents to resolve a variety of challenges, requiring both quick thinking and in-depth problem-solving skills. As a senior team member, you’ll be a product expert, mentor Tier 1 agents, and help train new hires. If you’re a curious, adaptable problem-solver who thrives in a fast-paced environment and enjoys collaborating with a high-performing team, we encourage you to apply!What you’ll do.
What you need to be a Tier 2 VoIP Support Technician with us.
What we offer.
Job Type: Full Time, PermanentSchedule: Monday to Friday 8am-6pm EST, with varying shifts within these working hours.Compensation: $55,000-60,000 CADThis is an in-office hybrid position – with the potential to work remotely 2-3 days a week – we want you to be in the middle of all the action!Looking for a change? Want to do something new? Need to make a difference? It’s time to learn, do, and become more than you ever thought possible!net2phone Canada is committed to creating an inclusive environment where all candidates, employees, and clients feel like they belong. To ensure an inclusive and accessible candidate experience, accommodations are available upon request for all stages of the selection process.To request an accommodation, please complete our or call 1-888-508-2749. You can also reach us by mail at 5424 Canotek Road, Ottawa, Ontario, K1J 1E9, Canada. You can find more ways to contact us and learn more about our accessibility commitment at
Expected salary: $55000 – 60000 per year
Location: Ottawa, ON
Job date: Thu, 02 Oct 2025 23:13:08 GMT
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