Visitor Services Supervisor

Job title: Visitor Services Supervisor

Company: Government of Alberta

Job description: Job Information
Job Title: Visitor Services Supervisor
Job Requisition ID: 66438
Ministry: Forestry and Parks
Location: Canmore
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Scope: Open Competition
Closing Date: February 2, 2025
Classification: Program Services 2
Salary: $2,345.14 to $3,076.28 bi-weekly ($61,208- $80,290/year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:The Canmore Nordic Centre (CNC) is an internationally recognized venue for biathlon, cross country skiing, mountain biking and trail running. In addition to being the host site of the national cross country and biathlon teams, this Provincial Park hosts over almost weekly large scale sporting events and hosts hundreds of wedding ceremonies, meetings and facility bookings annually. Combined, this results in high visitation exceeding 850,000 visits per year. To learn more about Canmore Nordic Centre provincial Park and what it has to offer, follow this link: .Role ResponsibilitiesThis position is responsible for providing a full range of visitor services to meet expectations of guests, partners, and stakeholders while contributing to the financial and administrative oversight of the park in alignment with the Canmore Nordic Centre vision for year-round recreational and training opportunities by:Providing excellent customer service by leading, supervising, and managing the Visitor Services Team and the Visitor Information counter:

• Creating position descriptions for salary and wage Visitor Information Centre (VIC) staff.
• Training staff to ensure they are capable of their individual roles with minimal support.
• Regular staff check ins and performance assessments/reviews.
• Ensuring the VIC is well-equipped with supplies for each season.

Improving awareness of the opportunities at Canmore Nordic Centre Provincial Park and communication to visitors within the park (wayfinding, signage, mapping, website updates and Social Media content creation in alignment with AB Parks).Processing revenue / Accounts receivable:

• Weekly financial reconciliations of the Visitor Information Counter point of sale terminals (Preparing and submitting deposits and financial revenue forms).
• Administrating and reconciling P-Card monthly statements.
• Reviewing and updating revenue spreadsheets with Area Manager and Regional Controller.
• Maintain program area revenue statistical data.

Processing revenue / Accounts payable:

• Coding and submitting invoices to financial database (1GX).
• Enter contract payments.
• Run monthly 1GX revenue reports for general revenue (GRF) and dedicated revenue (DRF).
• Monitor, balance and forecast the GRF/DRF budgets on a monthly basis.
• Complete Fiscal end duties.
• Administrating and maintaining accurate record keeping of new and existing Business Partners.

Development and maintenance of the Canmore Nordic Centre Provincial Park’s area budget whilst implementing and maintaining the Canmore Nordic Centre revenue collection and reporting systems:

• Monitoring and forecasting expenditures.

Providing input to other leadership team members to optimize collaboration and efficiency in the overall operation of the facility. Assisting other administrative areas including office organization and human resources.Please click on this to view the job description.APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies: .Build Collaborative Environments – The Visitor Services Supervisor is responsible for managing a team in a customer service environment, coordinating staff, visitors, and stakeholders in a complex environment (sometimes with competing interests) to achieve a positive outcome.Drive For Results – The Visitor Services Supervisor is responsible for working within the parameters of a government structure to deliver exemplary visitor experiences. This requires assessment of customer services, but also seeing opportunities for improving visitor information to achieve optimal outcomes (including compliance).Creative Problem Solving – The operational complexity of CNC means that the Visitor Services Supervisor will need to use creative problem solving on a daily basis to achieve fast and efficient service while meeting the requirements of government systems.Agility – The Visitor Services Supervisor is responsible for implementing processes, policies and systems at a site specific scale that align with GoA direction. Additionally, the nature of outdoor sports requires an agility to respond to rapidly changing conditions while ensuring quality of experience and public safety.Develop Self and Others – The Visitor Services Supervisor is responsible for the development and implementation of staff hiring, development and retention strategies as well as the annual operation of this specialized facility.QualificationsEducation and Experience:

• University degree (4 years) required; no experience required. Supervisory experience will be an added advantage.

Equivalencies: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:

• Extensive financial experience.
• Class 5 Driver’s license.
• Experience with client databases and basic MS Office applications.
• Knowledge of Nordic skiing, biathlon, mountain biking, trail running and the broader Bow Valley, and Kananaskis Area.
• Knowledge of government policies and procedures including Occupational Health and Safety Act and WHMIS to ensure consistency and compliance with interacting with other departments.
• Knowledge of sales systems including point of sale, membership and facility booking systems.
• Knowledge of mapping, GIS, web updates, and social media.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to .NotesThe successful candidate will be required to complete a Criminal Record Check.In your resume:

• Include date ranges (month and year) associated with all education and work experience.
• Indicate whether your work experience was casual, part time (PT) or full time (FT).
• Example: Maintenance Foreman: Jan 2016 – June 2019 (PT, 3 eight- hour shifts per week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.What the GoA has to offer:

• Working for the Alberta Public Service – .
• Public Service Pension Plan (PSPP) – .
• Alberta Public Service Benefit Information – .
• Professional learning and development – .
• Research Alberta Public Service Careers tool – .
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michele Murphy at .

Expected salary:

Location: Canmore, AB

Job date: Sun, 26 Jan 2025 02:18:30 GMT

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