Collections Clerk

Job title: Collections Clerk

Company: First Truck Center

Job description: Position: Collections ClerkPosition Type: Fulltime permanentLocation: Edmonton ABWork Schedule: Monday to Friday ( 40 hours a week)OpportunityVelocity Truck Centre Canada, formally known as First Truck Centre, has an exciting opening for a Collections Clerk at our Edmonton West branch. The Collections Clerk will contribute in one of Canada’s best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.Compensation Plan

• Attractive Compensation: Competitive base salary (D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Duties and Responsibilities

• Develops collection strategies and monitors past dues while developing standards, improvements, or changes to positively impact past dues and customer service levels.
• Manages daily collection activities for assigned portfolio of customers, including but not limited to, reviewing past due accounts, and making recommendations for escalation.
• Recommending and supporting AFDA balances, monthly.
• Collects payments from customers.
• Sends invoices and statements to customers via facsimile, mail, or email.
• Communicates with customers regarding payment status.
• Generates refund requests.
• Monitors accounts to ensure payments are up to date.
• Researches and resolves invoice discrepancies and customer issues.
• Corresponds with customers and responds to inquiries.
• Contacts and develops relationships with past due clients.
• Proactively manage deteriorating trends and report any potential loss exposures in a timely manner.
• Works with internal departments to handle collection service levels for the largest and most sensitive customer accounts.
• Processes and post credit card payments on account
• Set up customers in document delivery.
• Monthly reporting on all accounts over 60 days.
• Credit overrides to a maximum of 10k, anything above this amount to Credit Managers for approval.
• Match dollar for dollar invoices to clear invoices on AR accounts.
• Reviews payment errors and provide customers with any documents needed to clear errors.
• Assist with audits.
• Back up coverage for other collectors.
• Advising Credit Managers of any accounts they wish to have discussed at monthly industry meetings.

Required Qualifications

• Minimum 5 years collection experience including knowledge and understanding of rules/regulations related to collection, repossession, bankruptcy, and litigation.
• Strong problem-solving and effective negotiation skills.
• Excellent communication skills paired with the ability to communicate effectively with customers and other employees at all levels of the organization.
• Detail oriented with the ability to multi-task and follow through while maintaining a strong focus on quality, accuracy, and attention to detail.
• Ability to work in a fast-paced, customer service-oriented environment.
• Intermediate to advanced proficiency in Microsoft Office applications with strong overall keyboarding and internet application skills.

Asset Qualifications

• Post secondary education in finance, accounting, business administration or related field is considered an asset.
• Dealership experience is considered an asset.

About usVelocity Truck Centres Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars – Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.For more information about Velocity Truck Centre Canada, please visit our .We are an equal opportunity employer.

Expected salary:

Location: Edmonton, AB

Job date: Fri, 06 Dec 2024 03:11:43 GMT

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