Customer Agreements & Operations Specialist NEW

Job title: Customer Agreements & Operations Specialist

Company: Bayer

Job description: At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.Customer Agreements & Operations SpecialistThe Customer Agreements Operations Specialist strives to have:

• customers choose Bayer as their preferred provider for their operation; and
• ​provide timely and accurate management of commercial agreements, programs, and rebate payouts​.

Bayer is committed to a flexible hybrid working environment. This is a permanent position based out of the Calgary, AB office.This role is within Salam Akhtar’s span of coaching and Farhan Irteza will be leading the candidate reviews.What you will do:

• Handle customer inquiries and resolve issues professionally via phone, email, and in-person.
• Analyze data to support business decisions and operations.
• Prioritize tasks to meet deadlines independently.
• Build strong relationships with internal teams and external partners.
• Use coding logic and testing skills to improve systems.
• Apply problem-solving to address challenges and identify improvements.
• Communicate effectively in English (French is a plus)
• Work with regional sales to streamline rebate processes and ensure compliance.
• Manage accurate and timely commercial agreements and rebate payouts.
• Lead data collection and reconciliation efforts with channel partners.
• Maintain customer data accuracy and pursue process improvements.

Who you are:

• BS/BA, preferably in Business, Finance, Accounting, Agriculture, Engineering or related areas;
• 3/+ years proven experience in a customer-facing role, preferably in a call center or similar environment
• Strong aptitude working with data and related systems (i.e. CRM, SAP etc.)
• Ability to work independently and manage time effectively.
• Outstanding communicator, organizer, collaborator, lean knowledge
• customer focused, strategic mindset, results orientation, collaboration, agility, conflict management, decision making

Desired Additional Skills:

• Experience in Customer Service Domain knowledge in contracts, rebate schemes, marketing and pricing, process analysis
• French fluency

What we offer:

• Competitive compensation and rewards package
• Collaborative, diverse and inclusive culture
• Career development and global opportunities
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.All referral candidates must first be submitted via our internal referral system by a current Bayer employee in order to participate in the referral program. Once a Bayer employee has successfully referred you in our system, you will receive an automated email with instructions on how to complete your application.This posting will be available for application until Sept.5, 2025.Bayer welcomes and encourages applications from people with disabilities. Candidates participating in our selection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can be made.Location:Canada : Alberta : CalgaryDivision:Crop ScienceReference Code:852200

Expected salary:

Location: Calgary, AB

Job date: Sat, 23 Aug 2025 00:42:45 GMT

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