Service Coordinator

Job title: Service Coordinator

Company: About Staffing

Job description: About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.We have partnered with our highly reputable client to support them in the recruitment process to find their newest hire: Service Coordinator, to join their busy team located in Edmonton, AB.Job ID: 42496Job Type: Direct HireCategory: AdministrationLocation: Edmonton, AlbertaWe are seeking a Service Coordinator with strong technical aptitude, a positive, team-focused attitude, and excellent customer service and communication skills. The ideal candidate will work independently while consistently delivering high-quality, detailed work.If you’re a friendly, customer service-oriented individual who enjoys problem-solving and is willing to go the extra mile to ensure customer satisfaction, we encourage you to apply today!Duties and Responsibilities:The key job functions are:

• Handle customer communications through phone, email and face-to-face meetings, ensuring all inquiries are addressed effectively.
• Proactively contact customers to arrange service appointments and follow up as needed to confirm scheduling.
• Utilize business systems to schedule services, create work orders, prepare repair estimates, and ensure accurate billing through thorough review of work orders and timesheets.
• Manage parts and materials by organizing, stocking, and shipping items; oversee the receipt of incoming shipments and maintain cleanliness and organization of the warehouse.
• Collaborate with the service team and other departments to resolve customer issues promptly and effectively.

Education:

• A high school diploma is mandatory
• Post secondary education is preferred

Qualifications:

• Clear background check
• Valid drivers license
• 5-year clean drivers abstract

Experience:

• Previous experience with service coordination a must
• Experience working in HVAC, heavy equipment, or related industry a huge asset
• Experience preparing technical sales quotations/proposals
• Experience handling a high-volume of paperwork and documentations
• Knowledge of basic accounting procedures

Skills:

• Able to build strong rapport with a variety of people
• Professional communication and presentation
• Strong written and verbal skills
• Able to prioritize and multitask due to the frequently changing and high volume environment
• Strong MS Office skills

Base Salary: $60,000-$65,000 per year

• Base salary plus bonus and commission
• Comprehensive benefits package included

Work Hours:

• 8:00am – 4:30pm
• Monday – Friday
• Potential overtime on occasion

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.About Staffing® recruiters are Alberta’s experts in connecting candidates with administration jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to administration jobs.Frequently Asked QuestionsWhat happens after I apply?Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.For more FAQs, feel free to stop by our .Please reference Job ID: 42496 in your application.To apply for this job email your details to .About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

Expected salary: $60000 – 65000 per year

Location: Edmonton, AB

Job date: Thu, 05 Dec 2024 05:58:47 GMT

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