Technical Service Advisor (Edmonton)

Job title: Technical Service Advisor (Edmonton)

Company: Wiseworth Canada Industries Ltd.

Job description: As our Technical Service Advisor, you will report to the Service Manager and work with our Service Coordinators, to support a variety of critical day-to-day service operations.Various duties will include but are not limited to scheduling planned maintenance visits to customer sites, quoting follow-up service work, support with service trip planning, service parts inventory management, parts identification and support, providing administrative and quoting support with planned maintenance agreements, and providing administrative support with the company’s workplace health and safety program. The position is based out of our office located in Edmonton, Alberta.Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work. If you’re a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we’d love to speak to you about this rewarding career opportunity.Compensation:

• Remuneration package includes a competitive base salary.
• Comprehensive benefits package for you and your family includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Position includes company provided computer and mobile phone.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

Why Choose Wiseworth Canada:Wiseworth Canada Industries Ltd. is the largest air compressor sales and service provider in Western Canada and a thriving master distributor for Ingersoll Rand compressed air products, parts, and services. We proudly serve all of Alberta and British Columbia, and the Northwest and Yukon Territories. Ingersoll Rand is recognized worldwide as the brand standard for compressed air products and innovation. This long-standing partnership has positioned us as the supplier of choice within our industry.Wiseworth was recently named the Top Ingersoll Rand Distributor in North America and we are very proud to have been awarded the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for the 9th consecutive year in a row. We attract the best and brightest employees by sustaining a culture of respect, integrity, and genuine teamwork; along with a positive workplace environment that is enthusiastic, innovative, and accountable.As a Wiseworth Canada employee you will enjoy:

• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that is worthy of your experience.
• Ongoing training and development.
• Engaged leadership that is focused on continuous improvement.
• Company-wide commitment to workplace safety.

Daily activities will include:

• Support with scheduling planned maintenance visits to customer sites.
• Quoting of follow-up service work as prescribed by technicians on service work orders.
• Service parts inventory management including monitoring stocking levels for all branch locations and satellite service personnel.
• Coordinate the ordering of service parts required for repairs and planned maintenance.
• Verifying replenishment of technician truck stock.
• Service parts identification and support.
• Tracking of critical parts orders for all service work that is in progress.
• Provide periodic vacation coverage for service department personnel.
• Direct communication with customers and coworkers face-to-face, over the phone, or via email and text.
• Administrative support with the quoting of planned maintenance agreements.
• Administrative support with the company’s workplace health and safety program.
• Administrative tasks and updates using our business operating system.
• Utilize computer, business systems, and software programs.
• Interact with personnel in all departments as required to resolve customer issues.
• Respond professionally to customers – phone calls, emails, face-to face.
• Making follow-up phone calls to verify customer satisfaction.

Qualifications:

• High school diploma mandatory. Post-secondary diploma or certificate is preferred.
• Minimum two years of customer service operations experience preferred.
• Ability to develop and maintain harmonious relationships with a wide variety of people.
• Professional communication and presentation skills (both verbal and written).
• Strong technical writing skills, with experience preparing technical sales quotations/proposals.
• Effective interpersonal skills with the ability to work as part of a cohesive team.
• Excellent time-management and organizational skills.
• Accountability and sense of urgency.
• Ability to work in a fast paced, frequently changing, high-volume environment, and perform consistent, high quality, work.
• Technical aptitude and basic comprehension of technical manuals, parts manuals, equipment maintenance schedules.
• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• Ability to work at a computer station while sitting at desk for extended periods of time.
• Understanding of basic accounting procedures.
• Tech savvy, with operating knowledge of Microsoft office software and working proficiency with computers.
• No criminal record.
• High level of integrity and ethical values.
• Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years.
• Seeking candidates eligible for employment locally in the Edmonton, Alberta region.
• This position is based out of our office located at Unit 112, 13428 149 Street, N.W. Edmonton, Alberta, T5V 0B7.

Expected salary:

Location: Edmonton, AB

Job date: Sat, 28 Sep 2024 06:50:10 GMT

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