User Support Technician, Burnaby, BC Full Time Permanent

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• MAC
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Programming software
• Website creation and management software
• Web service design
• Mapping and data visualization software
• Database software
• Programming languages
• Data analysis software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan